Delivery

Placing an order

Our Minimum order is 350,000 IDR and that includes free delivery subject to our delivery terms and conditions below.

To purchase from our online store is really simple and takes less than 10 minutes. Below are the steps required to place your first order.

  1. Browse through the categories on the website that you are interested in type into the search bar the specific items you are looking for.
  2. Click on the items you want and select ‘add to cart’. You can then either ‘continue shopping’ or ‘go to cart’ to complete your order.
  3. Once you have chosen all your items, click on your shopping cart (top right corner) or ‘go to cart’ upon selecting your final item. If you want to increase, decrease or remove an item you can at this point in the process. Confirm by telling us when you want your order and we will be in touch.
  4. Login (using email or through Facebook)
  5. Relax as your shopping is done and Compass Fresh is out collecting all your purchases.

 In the off chance that an item you ordered and paid is unavailable will be refunded to you.

 

Our Delivery policy  

We deliver everyday except Sunday and even a Sunday Delivery can be arranged with a small additional delivery charge. 

All our deliveries are the next day delivery provided you have completed your purchase and have  ordered before 12 noon on any given day 

Deliveries on orders after 12 noon could still be delivered next day subject to delivery schedule otherwise they will be delivered the following day. 

Deliveries on orders placed on a Saturday after 12 noon or Sunday could be delivered will be delivered on Monday subject to our delivery schedule otherwise they will be delivered early on Tuesday. 

The Delivery date cannot be changed after you have received confirmation of your order and/or processed payment. 

Our Delivery Schedule and Fees 

 

Provided your purchase is more than our minimum purchase amount of 350,000 IDR we will deliver to your address for free subject to distance from our office.   

We provide Free delivery  to addresses located less than 30 kilometres from the Compass Fresh Office 

We charge a 150 000 IDR - to addresses located more than 30 kilometres from the Compass Fresh Office. 

If your order is more than 3,000,000 IDR we will deliver free within Bali. 

We will calculate the distance in KM from our office to your nominated address using google maps. 

 

Payment 

 

You can pay for your purchase by any of the following methods 

Visa card MasterCard PayPal.  

Bank Transfer 

Cash on Delivery: only allow for order below IDR 3,000,000. 

 

Cancellations and Return policy 

 

Once an Order is confirmed it cannot be cancelled. We regret to say that after confirmation of order and processing of payment there will not be refund. 

We will accept gladly accept the return of any product that is damaged, or does not match the description of what you ordered. 

To substantiate a claim for faulty or damaged goods or goods not as specified Compass Fresh must be contacted via whatsapp or email within (12) twelve hours of you receiving your goods and be provided with photo evidence for verification 

We will send you a return address for where to send your goods, and they must be received back within (2) two days of the purchase date, and in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.  

 

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